Customer Testimonials
Corey Fulkerson was our salesperson. We would recommend others to see him directly. We appreciated his knowledge of both the vehicle and dealership policy. His genuine nature was what brought us through the door a second time, ultimately securing a vehicle. Cory is a positive representative of the company and his demeanor is comfortable, which included not speaking over us and/or being condescending. His personality as is, will sell vehicles.
Marcin, Ken, and Burt were amazing!! I knew what vehicle I wanted when I walked in. They really took the time with me to help me find a car payment I was comfortable with for the vehicle I really wanted!
I had a very pleasant experience having my vehicle serviced here for the very first time! I was greeted and assisted by polite staff members. John Howard, the service advisor, was very helpful, knowledgeable and persistent. My vehicle was repaired in a timely fashion and I’ll definitely be a loyal customer from now on.
Always have good service and attention to detail. Have been coming to the Rizza for a long time.
I highly recommend Jim P to work with. Excellent customer service. Very patient with my elderly mom. Thanks again Jim.
Everytime I visit I receive excellent customer service. Fast service as well. Never any issues.
Ryan is an amazing salesman, our family was very impressed with his knowledge and patience. I would highly recommend!
great experience! joe gonzales was awesome! they need to give him a raise!I would highly recommend this dealership.
Jim was absolutely fantastic. His communication skills were top-notch, as he made a point to call me nearly every day to provide updates. The only potential improvement would have been the availability of a courtesy car, but I managed to make do without any issue.
Abilityv to listen to customer concerns. Was very pleased with John Howard otofesdionalism... Will refer others
I received excellent service. John addressed my concerns and informed me of other service suggested for my vehicle. John is very polite, personable, an asset to the service department.
I had an appointment. Arrived on time for service and was waiting for the car. Oil change, tire rotatation, change air filters and I had the ozone service added. For some reason I ended up having to wait 2.5 hours for service to be completed. They also forgot to reset the cabin air filter life setting.
Great job.John is always helpful and professional. He needs a raise. The guy who drove me home was pleasant
Thank you so very, my oil change and tire rotation was done in an hour. Other dealers were always over 2 hours. This was my first time at Rizza GMC and I will be coming back.
The service rep was very courteous and efficient..the waiting area was very comfortable and clean.
The service I received from Jeff at Rizza was excellent! He was very professional and helpful in answering all my questions. I went in for a oil change and the mechanics did a great job and the job was over before I knew it! I would recommend this service department to everyone!
Experience was great! Everyone was very helpful! I got the vehicle I wanted and the salesman took a lot of time explaining all the features and safety equipment. Thank you Rizza & Munir for helping us!
Great experience! Everyone was helpful! I was treated so nicely and the process was very easy, well explained, and everyone made sure that I understood what was going on. 5 stars! I would recommend all my friends & family!
Awesome customer service and got my services done quickly and completely. They even brought my car back to me at my house
Great service and staff at Rizza upon every visit. Will definitely recommend this dealership to others.
Service was excellent, very courteous and professional. Will definetey return for future service requirements in the future.
Service was great n Jim I believe was his name was awesome..explained everything before work was done..excellent customer service
Fast paperwork and was in my new car within couple hours. Nice employees to work with
Anthony did a great job! He wasn’t pushy, and listened to what we were looking for. I would deal with him again.
Jeff did a great job. Everything was on time and the service was completed correctly
P everything was very professional they took time and work with me they even help me get my brakes fixed so I love them for that that's good business keep up the good work
Service dept was very busy when I was there but Jim & John kept things moving along and were in a pleasant mood. Good Job!! I was there for an oil change. I was out in 45 minutes.
Excellent service...sales was wonderful...great sales manager very helpful..I would definitely buy again
Great service and friendly staff
I’m very happy at Rizza in Tinley Park I’m so please I’m telling friends & family to atleast try Rizza and see for yourself, They really try very hard to satisfy they’re customers, Service top⭐️⭐️⭐️⭐️⭐️ customers service⭐️⭐️⭐️⭐️⭐️ if you need a loaner car they will accommodate you equal to your car, They try and save money with point system, Don’t take my word come and see for yourself, Rizza really care what they’re customers think fill about they’re service! Rizza Cadillac GMC is the place to bee…
Becky has continued to demonstrate excellent customer service skills. She has been very polite, professional and knowledge at every visit. I look forward to working with her i the future.
I’m very happy at Rizza in Tinley Park I’m so please I’m telling friends & family to atleast try Rizza and see for yourself, They really try very hard to satisfy they’re customers, Service top⭐️⭐️⭐️⭐️⭐️ customers service⭐️⭐️⭐️⭐️⭐️ if you need a loaner car they will accommodate you equal to your car, They try and save money with point system, Don’t take my word come and see for yourself, Rizza really care what they’re customers think fill about they’re service! Rizza Cadillac GMC is the place to bee…
I walked in and Larry was so helpful and nice and he was so patient and helped me out make my best pick
They were great with a recent issue I had on a vehicle I purchased from them. My advisor, John, did everything he could, and corrected my issue. Great service!
Always great service, union professional mechanics service. Writer is very thorough.,Good attitude. Never a hassle ,great dealership to do business with!
all was good the day of service thank you
Great experience! Dave my service tech was awesome! He got me in and out in no time 🙂
The service personnel are great to work with and car has continued to run well.
I bought the car less that a year ago. There was engine problems. They replaced the motor and gave me a loaner car to drive. John made sure I was taken care of.
John Howard is great in service , always listens and gets to the bottom of the issues .. fixed my radio problem .
I appreciate the communication and expertise they provide. I do hope they will return the loaner vehicle service.
I went to Rizza Buick GMC to test drive a Terrain to help narrow down my new car search which I thought would take much longer. Anthony greeted us in the parking lot and immediately made us feel excited about this potential new purchase - his eager and happy attitude really took a lot of pressure off the stereotypical car shopping experience. He was very patient throughout the back-and-forth negotiation process and in the end I felt good about it being as close to a win-win as you can get from a major car dealership. I also appreciated the fact ...
I found the service to be polite and respectful but much too expensive to use for an oil change and tire rotation. The 90 minute wait was excessive since I actually made an appointment for the service.
Had a great customer service experience as I away do, Becky was very helpful , hands on and polite
I was happy with dealer. Every employee, i encountered was exceptional. I felt it took too long to receive service, i requested.
pleasant customer serive, Becky very nice and knowledgeable, took good care of me and does so at every visit
The best,the dealership it self was clean with great hospitality.My salesman Joey G was awesome.
Great service.great people Love the way I'm treated Will do all my service with Rizza!
Thank you for taking your time to fully explain the process in the full repair of the vehicle. I grew up in Michigan…. Worked with material testing for automotive companies…. So I know a snow job when I see it! And most importantly….. no return for a failure of the new pieces and parts. Well done and thank you …. But do not want to see you again soon!!
Awesome customer service, and an all around fantastic staff!!! Couldn’t ask for better treatment, from the crew in the Service Department!
Prompt and courteous service of my vehicle. Comfortable waiting area with refreshments & snacks. Rizza Cadillac is a classy dealership!
We thoroughly looked around and found the best salesman and staff at Rizza GMC! Robert and Kenny really worked with us and after months of searching we turned in my lease and bought a gorgeous red Terrrain!
They always get me in and out so quick! Plus everyone is great to work with!
Excellent customer service.
Marcin Gacek Marcin is the absolute best. From the moment my husband and I drove into the car, Marcin greeted us with the warmest genuine smile. My husband is an extremely hard sell but Marcin’s level of kindness, helpfulness and knowledge won my husband over. Believe it or not, my husband told me when we left the house that, “We’re not buying a car today, we’re just looking”. We’re on our way home right now, owners of new Cadillac XT5, Premium luxury truck. Not only was Marcin an excellent car salesman, he’s following us home ...
Not from the area, but when an issue came up while nearby, they provided great service to get my truck fixed immediately.
I have purchased my last 5 vehicles from Rizza and had the pleasure dealing with Larry Papp.Larry is so friendly and pleasant to deal with , I feel like Ihave known him all my life .Larry explanined everything in detail and answered all my questions , even the one forgot to ask. Everyone at Rizza was very friendly.+
Marcin Gacek was the salesperson I worked with, was greeted formally and I’m in love with my car he sold great job by him.
Service was fantastic! Will not go to any other Cadillac service department because Rizza is the best!
I was told that my service visit (replace steering wheel and oil change) would take at least three hours. Since I elected to wait, I was pleasantly surprised when it took slightly less than two. Everything was as expected and the car was washed as well. Excellent job
Great service and a wonderful selection. Marcin Gacek really made us feel at home and did a fantastic job helping us select our new vehicle.
My experience with your service center was wonderful. Drop-off was easy no waiting in line also Becky that works there she was friendly and called me on any changes with my vehicle. I will be coming back there again. Thank you helping my vehicle get better.
Service was quick & efficient. Becky was prompt & knowledgeable regarding the service requirement.It was a pleasure.
The service were very good nothing but good words to say I recommend my friend to you
Always helpful and nice, have friendly people that help all the times I have been their great service.
Thank you for the good service Thank you Thank you Thank you Thank you LOL!!!!!!!!!!
Service was great as usual but the price of the tire was ridiculous. The service team made it better like Greg always does.
Great dealership.great people.had no issues with this service visit.as always,vehicle Delivered in great shape.vehicle was washed as well.thank you
Marcin Gacek helped me and my wife Edelmira get a beautiful Hyundai Tuscon. Go see Marcin highly recommend him and his patience and product knowledge!
I love getting a live conversation before the work is performed. The customer service is always amazing!
Nice customer Service, nice comfortable waiting areas. Love my sales rep Joey. Enjoyed talking with the person who serviced me on Saturday
Very clean service was great Mike that took care of me very nice gentlemen would highly recommend made m service very easy.
Awesome customer service. Becky is the nices lady I ran out not. Thank you
The service department and the service on my vehicle I would give 5 stars. The reason I gave 4 stars is because of a incident that happened on the outside near the showroom. I was standing outside talking on the phone while my car was being serviced, and a employee came up to me in a rude manner with a frown on his face and asked me "Do you need something", as if I wasn't suppose to be standing outside. And I told him my car is being serviced. He was very rude...I wish I had asked for ...
Excellent customer service. Knowledgeable and thorough Service Techs. Customer Convenient pickup and return. #1 Yes
Staff was busy yet attentive when I arrived to drop of my car. Patient with my schedule.
This is my dealership and has been for the past 10 years and I have never had any problem with the service I have received there. Quality technicians do the work and quality people help make the service experience as pleasant as possible.
Service was good. I was done in about an hour. I did not get a copy of the inspection report
A great riding vehicle, I just got back from Atlanta. A smooth ride, other than the heavy rain a most satisfying ride!!
Mark, Thank you for all your help in finding me a good used car. The last year of my life has been very difficult and getting a car is another mile stone that I have accomplished with your help. In a year I will be returning to purchase another vehicle. Kind Regards, Rebecca Brown
Beautiful dealership appearance wise. Staff certifying the vehicle failed to be complete in their inspection process leaving the tire monitor reading only three of the four tire pressure readings. Fourth tire pressure reading is still not registering. This is important and remains to be addressed and fixed. Center console latch fails to lock console in down position. Not a big deal here but should have been caught and fixed prior to being marketed for sale. My only serious criticism is the certifying component of this dealership glossed over these two items while doing their certified vehicle inspection.
Everyone was professional and considerate of my needs . This is the third car I bought from this location. I simply feel like family
They are very generous take that time with you and they are nice
Everything was good. Customer service was on point. Service was good and done in a timely manner.
Great service. John in the service department was excellent. We will be back. Always a pleasure to visit Rizza.
First of all, the customer service team were excellent by emailing and texting reminders!! Jim Laas our advisor was very nice and dedicated to his job. The man who washed our vehicle did a great job and he was friendly.
Great service from the time I walked in the door til I got my car back
Knowledgeable, thorough, courteous professional and reasonably priced service, I ould ask no more from a service provider.
They are wonderful! The sales process was great from start to finish! I would like to thank everyone! Joe & Munir helped me setup everything and made the new car process easy to figure out!
I am always confident bringing my car to Rizza for all my car need. It starts with Becky who makes the arrangements to take care of my concerns for my car. Have always been happy with my service . I have gotten to know Becky and look to have her take care of any service I need.