Customer Testimonials

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DealerRater Oct 20, 2021

It took two service calls to correct my service issue. Should have been corrected on the first call.

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DealerRater Oct 19, 2021

Service at its best with Becky…Bonuses a must. So glad to see her at all my appointments.

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Google Oct 19, 2021

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DealerRater Oct 17, 2021

I was kept 💯 of everything diagnosed with my vehicle great service Danielle rocks great service.

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DealerRater Oct 17, 2021

Great people to do business with. Excellent service department . My salesmen Ryan did an outstanding job.

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DealerRater Oct 17, 2021

Thank you for getting me in asap for repair on headlights (thanks Jamie!). I did wait almost 2 hrs for diagnosis, but in hindsight I should have just left it there for call back. Thank you Jim M for helping me navigate this repair. I was feeling uncomfortable when I got there...initially felt I was treated in a condescending way, but was happy to be handed off to you. I was uncomfortable with the cost of the needed repair in general, but I realize that the lamp/assembly is costly and parts needed to be ordered. It was ultimately a ...

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DealerRater Oct 16, 2021

The dealership is very nice and polite the salesman is very friendly and polite Larry Papp is wonderful to do busy with

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DealerRater Oct 16, 2021

Very accommodating. The team was super helpful with my work schedule. I appreciated the flexibility.

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DealerRater Oct 15, 2021

Service was great, timely and professional. The service people were friendly and accommodating. The waiting room was a bit chilly so hot tea would have been appreciated by those who don't drink coffee.

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DealerRater Oct 15, 2021

Service was excellent! Checked in for service and everyone was so nice and very accommodating.

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Google Oct 15, 2021

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DealerRater Oct 15, 2021

Danielle is awesome all the time. So sweet and professional and keeps me updated on

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Google Oct 15, 2021

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DealerRater Oct 14, 2021

Very efficient, considerate and understanding of the customer needs and wants while getting their vehicle serviced.

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DealerRater Oct 14, 2021

I have been going here for years. They are the best. Very helpful and professional team.

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DealerRater Oct 13, 2021

Service was performed in a very reasonable time. Car was washed when it was returned to me.

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DealerRater Oct 13, 2021

Myself and my 21 year old daughter went shopping for her to purchase her first new car. She doesnt look old enough to buy a car much less a luxury one. I told her we may experience no attention Well, I am happy to say John proved me wrong. He not only approached us, but once he knew my daughter was the intended buyer, he spoke to her. The sales manager Jay was also extremely kind and helpful. John even bought us lunch which was wonderful.. The owner was very welcoming to us as well. Mike the finance man got her ...

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DealerRater Oct 13, 2021

I’m not one for all the “small, get to know you talk” especially when it comes to searching for a car. I truly believe that’s why Patrick and myself clicked. He understood what I wanted, the price I was willing to pay, and he made it happen!!! Overall, the dealership as a whole has a great vibe. Smooth sailing!!! Keep up the great work Patrick!!

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Google Oct 13, 2021

I’m not one for all the “small, get to know you talk” especially when it comes to searching for a car. I truly believe that’s why Patrick and myself clicked. He understood what I wanted, the price I was willing to pay, and he made it happen!!! Smooth sailing!!! Keep up the great work Patrick!!

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Google Oct 12, 2021

We bought a car there last weekend and traded in an old vehicle. We dealt with Jason, the process was very smooth, and we’re happy with our purchase.

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Google Oct 12, 2021

I was very pleased with John Howard. He was pleasant to deal with and explained the service well they provided.

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Google Oct 12, 2021

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DealerRater Oct 11, 2021

I always have a really wonderful experience and Jim in service is amazing and knowledgeable.

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DealerRater Oct 10, 2021

Danielle does a great job. Very personable and makes the experience enjoyable. Waiting room was comfortable.

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Google Oct 9, 2021

The service was fast. Waiting room was really plain. No entertaining channels to watch just dealership advertisements. Also, most employees did not wear their masks. Did not feel comfortable. Some people were coughing.

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DealerRater Oct 9, 2021

Larry was very helpful and knowledgeable in directing us with our purchase. He is customer focused and has a pleasant demeanor that made us comfortable with our purchase.

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Google Oct 9, 2021

It was a very good experience. I appreciated the advisor recommending and explaining to me what my car needed based on it's age. I feel confident with the service that I received and I appreciate the way my car is operating. The advisor, John was very professional, knowledgeable, and personable.

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DealerRater Oct 8, 2021

John the service manager always takes great care of me. Service is excellent and the staff is always friendly.

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DealerRater Oct 8, 2021

Joe Vultoro was great to work with. I would definitely refer people to him. Finance guy was very accommodating and patient Car port guy was great.

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Google Oct 8, 2021

I recieved a call to come in for a free service check set the appointment went in and the service was good had a problem that i had been trying to get resolved and told John Howard what was going on he got it taken care of.

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Google Oct 8, 2021

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Google Oct 8, 2021

I’m grateful to say that my service was really good John Howard the service writer really did a fantastic job of Serving and making sure everything that I was concerned about was taken care of👍🏽

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DealerRater Oct 8, 2021

As always I received excellent and courteous service. They ask questions to determine service needs. They even found a coupon to help me save a few dollars. Thanks.

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Google Oct 8, 2021

I'm on my third Cadillac from Rizza. Whenever I have to take my car for service, I'm always treated as if I'm special. My salesman Dan, always remember my name, and Danielle in service treats you as if you were her best friend. That says a lot about a dealership. I highly recommend Rizza. You can't go wrong.

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DealerRater Oct 8, 2021

Great customer service , knowledgeable mechanics and waiting area and showroom clean!Danielle and Becky are very customer oriented and very helpful!

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Google Oct 7, 2021

Mark Hoover is a fantastic! If you need to purchase a vehicle, be sure to see him. He's honest, personable, responsive, and he gets the job done with no pressure and no stress. The whole purchasing process was a breeze thanks to Mark, the finance guy, and all of the porters.

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DealerRater Oct 7, 2021

Service Department took care of all my needs Fast and courteous,everything done right the first time.

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DealerRater Oct 7, 2021

This is our 3rd car we purchased through Rizza. John the sales rep is great! He really took care of us! Jim the sales manager went above and beyond as well as Mike in finance! They were a great team to work with. We have family who have purchased through Rizza as well! Overall our experience was great! Looking forward to doing more business here in the future!

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Google Oct 7, 2021

Jim is truly amazing! Brandon Crenshaw did a fabulous job! He made my experience with buying a new car very pleasant! So much so my wife purchased a new car as well. Thank you so much! We really appreciate it! P.s. The Finance Director Mike is really cute 😍 lol

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Google Oct 7, 2021

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DealerRater Oct 7, 2021

Polite and friendly staff at service desk. Comfortable atmosphere and not pushy if not make me feel like a dumb old person

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DealerRater Oct 7, 2021

Great service department team. Appointment reminders and great customer service to address your every need. Vehicle is always delivered on time. This most recent visit was a follow up as parts needed to be ordered.

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DealerRater Oct 7, 2021

Dealership has always been top notch with both sales and service. Friendly and cooperative always striving to assist! Even provided a car while my CT6 was being serviced. Service providers John Howard and Danielle O’Conner set everything up with dispatch and were courteous and competent.

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DealerRater Oct 7, 2021

Very friendly sale people Was very courtesy The store is clean And the finance person was nice.

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DealerRater Oct 6, 2021

Polite and very professional. They make the usually stressful car buying experience a pleasure. I highly recommend Rizza.

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Google Oct 5, 2021

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DealerRater Oct 5, 2021

I was working with John Howard and he was great to work with excellent service

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DealerRater Oct 5, 2021

My repairs and service were done promptly and courteously and was communicated quickly ok ok

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Google Oct 5, 2021

They were so informative, really gave me piece of mind. Very knowledgeable and super sweet.

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DealerRater Oct 4, 2021

Great customer service the service Dept took the time to address my concerns and resolved to my satisfaction

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Google Oct 4, 2021

Satisfactory.

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DealerRater Oct 3, 2021

Great timely service and great team🤗 i would recommend this place to others for service

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DealerRater Oct 3, 2021

Consistently good service and trustworthy. I'm glad to have found such a dealer near me! I've tried taking ym car other places, but here, I have never had to return to fix a "new problem" that cropped up as a result of fixing something else.

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DealerRater Oct 3, 2021

Service writer, Danielle, is the best...quick and thorough. My auto tech also did a fantastic job. Thank you!

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Google Oct 3, 2021

Friendly understanding and accommodating

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DealerRater Oct 2, 2021

Very friendly staff super slow service and attention to detail on services performed are lacking

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DealerRater Oct 2, 2021

Ms Danielle takes care of me like Im her grandma. So polite and l can be a PAIN l know, but each and.every time SHE SERVES ME WITH A BIG SMILE. Thank you RIZZA for her.

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Google Oct 2, 2021

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DealerRater Oct 2, 2021

John O’Connell knew exactly what cars to show us for what we wanted. He didn't try to sell us on something we didn't want. Very nice to talk to. He took the extra time to get the car setup after we bought it. Thanks again John!

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DealerRater Oct 2, 2021

Excellent customer service, vehicle ready within time frame provided. Would definately return for service or new purchase

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DealerRater Oct 1, 2021

Jim was the consummate pro, kept me informed, of the progress of the truck completion.

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DealerRater Sep 29, 2021

My sales rep Ryan Clark just awesome person to deal with the finance guy Mike he was awesome to I mean you we have got a great staff there keep up the good work and I'll keep coming back

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DealerRater Sep 29, 2021

Prompt professional service with an eye towards making my stay waiting on the car as comfortable as possible.

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DealerRater Sep 26, 2021

I was treated much better at this dealership then any other even the dealership I purchased the vehicle from. Very pleasant experience

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DealerRater Sep 25, 2021

Had a oil change at Rizza, normally go to another location but they were on strike

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DealerRater Sep 25, 2021

Such a great experience every time I come drop my car off Danielle and Becky are great I am always in and out

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Google Sep 25, 2021

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DealerRater Sep 25, 2021

Great Experience!!! My salesman John O’Connell was awesome!! He took his time and walked me through step by step,, The finance manager Mike Lorenzo was just as great too,, My name is Steven Porter and I highly recommend using these Gentlemen ,,,,

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DealerRater Sep 25, 2021

Quick service and Jack Howard was so hospitable to me and informative. And the car wash was nice but it wasn’t thorough but I gave a tip anyway, so maybe they will do a better job next time

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DealerRater Sep 25, 2021

Great people, very knowledgeable, and courteous. My GMC Acadia was fixed in one day, and washed before I picked it up. John Howard was my Service Advisor and he made this service visit the best ever

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DealerRater Sep 24, 2021

I received friendly and efficient service and my car was returned to me shiny and clean.

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DealerRater Sep 24, 2021

Great experience! They had an 2018 XT5 that I'd been looking for with NO dealer add ons like the other dealers I'd been to. I called and Ryan got back to me with an out the door price. It was CPO which comes with a 12 month warranty and a few other perks. I was preapproved for a load from my credit union and Rizza beat their rate by a half a percent over 5 years, not a bad deal. I don't know why anyone would go any where else to by a Cadillac. I wish the dealership was closer ...

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Google Sep 24, 2021

jim was awesome loaner cars were tight but he expidited my service so we wouldnt be inconvienced for very long

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DealerRater Sep 23, 2021

Took my ct5 for airbag recall and oil change and everything was done right.Danniell was very helpful and professional

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DealerRater Sep 23, 2021

Outstanding service and team! Everyone has been extremely knowledgeable, helpful and nice! I’ll be loyal to Rizza moving forward!

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DealerRater Sep 23, 2021

It is always a good experience dealing with Rizza. The cashier is nasty and not a good cashier. I don’t want to trash the whole operation because of her.

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Facebook Sep 23, 2021

Service Department did an excellent job based on my car requirements

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DealerRater Sep 22, 2021

Always great service! Danielle is very good at her job. She explains everything in detail and follows up with you if there is anything needed additional.

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Facebook Sep 21, 2021

I had a very good experience at the dealership with my service for oil change and Rotation the price was right and service was delivered when promised

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Google Sep 21, 2021

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Google Sep 21, 2021

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Google Sep 20, 2021

Rizza was very professional and informative.

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Google Sep 19, 2021

I had great experience, they took me in right away, the time on service was reasonable, I got a free car wash, very satisfied.

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DealerRater Sep 19, 2021

Pleasant and took care of my wipers not working, great it was covered with GM

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DealerRater Sep 19, 2021

I had a very good experience, especially from my salesman Dan and Mr. Bakar, and the lady in service department was very efficient in helping me straighten out some things with my car. So I’m grateful for the service I got at Rizza Cadillac

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DealerRater Sep 19, 2021

In and out friendly service writers, reprogrammed my new iPhone, that’s all I have 😁

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Google Sep 19, 2021

Go see Patrick at Rizza! Great deal on a great car! He and his crew were awesome to work with!!

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DealerRater Sep 19, 2021

I have been a customer of Rizza Cadillac for many years. I have been thoroughly satisfied with their sales, service and finance people for the many years I have been associated with them.

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DealerRater Sep 18, 2021

Everyone was very helpful and friendly as a single woman I did not feel uncomfortable or intimidated. I will definitely do business with them again!

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Google Sep 18, 2021

They where very friendly and got me back on the road quickly.

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DealerRater Sep 18, 2021

Good service and they fixed an unusual problem on the first visit. Becky did an excellent job of keeping me informed about the nature of the problem.

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DealerRater Sep 17, 2021

Very happy with the process. Communication was very clear so I knew what time expect

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DealerRater Sep 17, 2021

They were life savers, couldn’t get my Chevy in anywhere due to the mechanics strike. Staff was very friendly & accommodating.

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DealerRater Sep 16, 2021

Visit was easy pulled into the service bay checked in and service visits was done in an hour . Thank you.

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DealerRater Sep 16, 2021

Danielle is fantastic! Professional, nice and knowledgeable… doesn’t get better than that! I would love to work with her again

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DealerRater Sep 16, 2021

Danielle did everything I needed done to my vehicle. Oil changed and tire rotation and wheels balanced!

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DealerRater Sep 15, 2021

Great experience. Becky is great and on top of her job. Satisfied. Good service and recommended

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DealerRater Sep 14, 2021

Very professional polite listen to you a 10 all the way around Everything was just beautiful from my phone call to setting it up to going in I love being treated like a family member that’s what it felt like thank you guys

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DealerRater Sep 13, 2021

I continue to be very satisfied with the quality service at Rizza. My customer uplift representative, Becky, continues to provide exceptional attention to detail and insure I'm fully informed about my service options.

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DealerRater Sep 13, 2021

The salesmen made the whole process easy and in a timely manner, he was knowledgeable and professional and worked with me on the price I required.

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