Customer Testimonials
I had a loose bolt in the rear headliner. John Howard my advisor keep me in the loop the whole time my car was in for service
Dan Choi, Jay Pakr, and Finance were all awesome and very helpful. They delivered on what they said and answered all my questions I had.
As always exceptional service. The way a premium car owner should be made to feel. Out of the 3 Cadillac dealers they are above the other 2 by a mile. That’s why I bought my las 2 Cadillacs from Rizza along with their excellent service
I was so surprised on how fast I was welcomed it was my first time dealing with the service department they were kind and concerned
I had a great experience with the service department. The staff was very friendly and welcoming from my first call all the way through completion of the work.
From the 1st step inside to the last step outside the fiancé office everyone was Great especially when it was a beautiful Saturday evening. Highly recommend Rizza
Did not care for the woman who sold me my car 3 years ago but really like all the people in the service department especially Danielle O’Connor so decided to get my next car here only because of Danielle.
Brandon is a well trained professional salesman .Because i had no ideal i was gonna drive out in a brand new yukon today. I just came for a oil change.Its something special about this dealership all the managers and salespeople are so nice..They really make me feel like im apart of the family..I will be speading the word if anyone needs a vehicle..come to RIZZA CADILLAC GMC.ask for Brandon he will get you rolling..AND MIKE IN FINANCE..WILL SEAL THE DEAL...KEEP UP THE GOOD WORK GUYS...MR.RIZZA SHOULD BE PROUD OF THIS ...
Great and very friendly staff😊
Very professional and did not take a long time. a a a a a a a a. A a a a a a a a
Service department with John Howard is Great!!
It was fast service. Sales person was immediately available to help me. Test drove the car I wanted to see in minutes. They took great care of me.
Every time I visit this location for an oil change I getting treated with respect. I am greeted at the door and all my needs are meet. I’m often updated with specific time frame for my vehicle.
It was a great experience very friendly people. Did a good job getting my vehicle fixed fast.
I found my buying experience at Rizza Cadillac one of the most pleasant and efficient times in my 50 years of buying cars. The sales and support staff were all knowledgeable and jocular. I would certainly return for another purchase and would recommend them highly.
Excellent responsive service department.
Danielle in your service department always provides excellent customer service which makes each experience pleasurable. When I drive in and she’s not there I want to reschedule my service appointment.
Lisett Perez was extremely professional and helpful. She was eager to answer any questions presented. Considering this was her first week on the job, she did a good job.
Complete accuracy to details. The service representative is fantastic ( Danielle).
Mr. Howard was very helpful. Explained the whole service process. I didn’t have to wait very long for my car, I believe 45 minutes tops!!
Very good experience. Marson was a very helpful and understanding salesman. No pressure, always respectfully answered all our questions.
Always a pleasure to have service at the dealership. Employees are always pleasant, facilities are always clean, and my vehicle is always returned timely. Thanks!
Thank you so much for everything you did,,it was a very professional and on time,,i am very glad that i become a cadillac owner.
Sales associate Lisett Perez did an excellent job of helping me find the perfect car! Thank you!
Rizza is my Go-To for all maintenance on my Vehicle. Always professional & timely,
A little disappointed that all of a sudden now that the car is mine & not leased. The mechanic after the oil change & tire rotation starts saying because the car is over 22,000 miles we could use some optional but pertinent additional supplies/repairs for the car costing almost $400 additional dollars. With my other Buick Enclave that I leased that vehicle went well over the 22,000 mile marker no such advise was given.
They did an excellent job on the work that had to be done on my car and I couldn't believe it didn't take all day. I've been to car shops and for a small problem it takes hours I did not have to wait hours for a small repair.
On time and to the point ! Repair was done with cleanliness in mind! I was a mechanic so I looked to see if everything was in order before I left.
Staff was very helpful! Thanks for taking the time to show me about rewards.
Good place to come Good services
John Howard has been wonderful. Very knowledgeable very great guy. Couldn't ask for anyone better!!! Very happy being able able to have a loaner car!!!
Customer relations are cery good . The staff is very friendly and focused on what is it that they are doing. It will ve a good idea to have coffee and water. Receptionists are very good and professional.
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Larry was great showed us only the ones that met our requirement He did not try to push us towards one we did not want.. He was very patient explaining the options and led us through the process smoothly. He was thoughtful friendly and polite. I would buy another car from him. He even check our trade in to make sure we did not miss anything.Buying a new car can be stressful he made it smoother. Bill Davis
John was fantastic! Called me everyday to at least update me. Which I really appreciated.
Everything was great customer service wait to service excellence Thank it was wonderful Becky was real pleasant and helpful and I appreciate her Service thank you very much
Mark was amazing with helping me with my decision, he allowed me to make the best decision, without trying to force me into something I didn't want, he's awesome, his boss worked hard to get me a good interest rate, this is my second car from them, I really like this dealership
Danielle is the first that I see when I bring my card into the service Dept. She is always pleasant friendly and professional. The Cadillac staff take good care of me and my car. That’s why I have been a loyal customer for so many years
It was a PLEASURE to do business with Rizza. They treat their customers well. The Service Center was fast and I didn't mind the wait, because they made me feel comfortable. A give Danielle O'Connor 5 Stars!!
This is my 4th buick from this dealership. I will continue to buy my future cars at Rizza. Everytime has been quick, easy, no headaches and very efficient. John Howard is the best and has never led me in the wrong direction. He takes great car of my car and gives excellent service. He recommended Ryan for my new purchase and again did not let me down. Very easy process with Ryan. No headaches.
Rizza Cadillac’s service department gives you the most for your time and money. Danielle O’Connor & Becky D’Andrea are back at the service desk, so the attention you get is the best. Found a discount for my oil change, rotated, plus inflated all my tires, and washed my car, all as part of the service. Waited for my Cadillac, and before I knew it, the job was done. Best service department ever!😊
HAD PART READY AFTER AFTER DELAYS ON MY PART GAVE ME AN APPROX. TIME WHEN WORK WOULD BE DONE AND IT WAS DONE IN THAT TIME FRAME PER JOHN HOWARD MR HOWARD WAS INFORMATIVE ABOUT THE PART. ALSO RIZZA WASHED MY CAR FOR ME WHICH I THINK WAS NICE
I cant remember the name of the lady and gentleman I worked with, but they both were very friendly and accommodating. I had a great experience.
Great Customer service. They got me in and out in record time. I was very comfortable in the waiting area and I was able to charge my phone.
The service and associates are always super friendly and timely.
Danielle is the best. I always feel special when I come to have my vehicle serviced. Excellent service! Love coming to Rizza Cadillac. I used to go to Hawk, but I love Rizza.
The Service Department (especially Danielle O’Connor) goes above and beyond to meet all the needs of the customer. We have bought Cadillacs from other dealers and will continue to come back to RIZZA due to the Service Department. Knowledge is the key! 😊👍💯
First of all I ABSOLUTELY love my Cadillac! The ride feels like you are floating on a cloud. As for the service department, they are the best. I have worked with 3 service people and each person exemplified professionalism and expertise when it comes to understand my servicing needs as well as making sure i keep up to date with other routine service. I would definitely recommend Rizza Cadillac to family and friends.
I wouldn't trust the maintenance of our car to anyone else. My husband and I have brought both our Buicks into Rizza for routine maintenance for over ten years. John Howard is the best. Everyone from office personnel to service personnel are just wonderful.
The Rizza Cadillac family was very accommodating to my needs everyone was friendly and very welcoming I will surely come back again and buy another vehicle and I'll tell my friends about the great customer service the general manager and also Mercin. A special thanks to you both
Great customer service! Would recommend.
Great service , friendly people
Rizza associates are always friendly and professional. The location is clean and the waiting area is comfortable. I can be assured that my car is getting excellent service.
Service reps especially Rebecca DeAndre are very professional. Love the atmosphere. Always clean. Repair prices a bit costly. Understand it was Cadillac who wanted GMC/Buick separate. They charge the same repair prices so don’t understand that. However I still enjoy going there.
Great friendly place. Know how to talk to people. Showed upmost respect and get you want you want and go beyond expectations. Had a great experience and will take my car there to get serviced.
The service at Rizza was outstanding and the service associate, Danielle was highly professional. The facility is clean and accommodating and the staff was friendly.
Thank you Jay and Dan for all your help in helping my Husband and I make excellent choices with our new vehicles! With COVID, the car shortage and now the chip shortage, you were able to put us in the right vehicles that we wanted! Thank you for going that extra mile or and over till we decided. So happy with our new purchases! You did it again TR......🥇
The sales team were great. They answered my questions clearly.The service department is also on point. Becky D'Andrea is a good rep for Rizza.
Mark Hoover was probably the best car salesman you will get if fairness and being honest is what you're looking for! Quickest and easiest car buying experience i have ever had!
They always do a great job & are helpful & friendly. I also looked into leasing a car again. I took the Buick & the Cadillac out for a test drive. Liked the Cadillac more.
Went here for parts, I have a GMC 1500 crew cab with the 6.2, I keep warping rotors I buy from the big box stores, so this time I went factory, prices weren't much more, but the quality is like a 100 percent better, breaks work great, looking forward to seeing how long these last. It's also great to use the Vin for exact parts match.
Gracias Liz perez por tu ayuda trabajar fuerte para poder aser nuestro sueño realidad recomendada 💯
Jams and larry were great they helped me with everythink
My scheduled appointment time was honoured and my time spent waiting for the job to be completed was not long. I can surely appreciated that.
Love this place. Great customer service. Great deals.
Customer friendly ! Was well taken care of of . Got a loner free of charge while service was being done . Was constantly updated on progress of my service being done!
Every sense I've been bringing my vehicle to Joe Rizzo car dealership, I have received Superior maintenance service for my vehicle. Thanks for your serviceman John Howard, he help me to understand the importance of maintaining my vehicle care.
Purchased a vehicle from this location and they had by far the best customer service I have ever experienced. Taylor and Mark were fantastic. Would recommend 100%
I appreciate the professionalism and knowledge and honesty of my service advisor, Jim. And the cashier was knowledgeable and accurate and efficient. A great experience.
Pleasant treatment and clear explanation of work done. The service writer was very nice and was able to give us clear detailed information on our vehicle.
The appointment was good. The man that took care of me was very nice. But I have been their twice never received my award points.
VERY NICE PLACE!!! I LOVE THE PEOPLE THERE.
Just bought a certified 2016 ATS from Rizza. Candace and Ryan took wonderful care of me and got me to the payment I needed. I will be back to Rizza for all my servicing because of Candace! 10/10 recommend!!!
That they take good care of ur cadillac
Great customer service! Explanation of job that was done; done in detail. Becky was a awesome service technician!
Munir was great! Very helpful, kind, and answered all my questions! Thank you again!
Becky was friendly and the oil change was quick. I only waited an hour which is what I expected. They gave me a complimentary car wash too.
John O’Connell did an amazing job finding the vehicle that’s right for me and at a great price. With everything going on today, things have been difficult and he made the process more than easy. I would recommend him to anyone searching for a vehicle, new or used.
I brought my vehicle here for service, and I couldn't of had a better visit! Their Service team is friendly and super welcoming! thank you!!
I would highly recommend taking your vehicle to Rizza Buick/ Cadillac for service. They were professional and friendly. I won’t take my vehicle anywhere else!
I brought in my 2018 Buick that needed warranty repairs. They completed all warranty work on our car. Communicated well to keep us updated on the progress. Offered loaner since repairs took longer than expected. Professional service.
Thanku. Knowledgeable staff
Service department did a great job on my truck. Danielle was very helpful determining which tires would be the best for my truck. She also helped with some warranty work. Best dealer in the area.
The buick service is the best! Big Thanks for the comfortable loaner vehicle. I'm very satisfied with customer service at buick. Thanks so much for servicing my car
Customer service is outstanding. Never had any issues with repairs. I like that appointments are easy to make and we do not have to wait if an appointment has been made
Rizza provides great service. I will drive past 3 dealers to come have my vehicle serviced at a dealer I trust. Thank you for taking great care of my vehicle.
I brought in my 2018 Buick that needed warranty repairs. They completed all warranty work on our car. Communicated well to keep us updated on the progress. Offered loaner since repairs took longer than expected. Professional service.
He made sure everything was good with my suv 🚙 thanks John Howard Customer happy happy did not have to want long they service was fast
I have car warranty but was not told until last miinten I need to sign for diagnostic $170 plus my deductible a wasted trip should find out if insurance going to to pay so I won't be stuck at last minten
Professionalism polite & very helpful.
The exceptional service I receive each time my vehicle is serviced.
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