Customer Testimonials
If you are looking for a new vehicle, ask for Marcin! Marcin was very patient and provided exceptional customer service! Not high pressure. I ended up purchasing an SUV after some negotiation and I am happy with my purchase.
Buying a vehicle at Rizza was a very relaxed experience, great salesman. Great service all the way from start to finish.
Good and courteous service. Explained everything every step of the way!!
Nice personal, not pressured at all. Marvin was exceptional. Answering questions with patience and knowledge. Great Salesman!!
Nice staff, but I was promised a hat when I purchased the car and the 2 times I’ve been back I was told the hat wasn’t available. Maybe I’ll get one when I return.
A very good place to get your truck serviced and John Howard is your man he gets the job done ✔️ Thank you 💯
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The customer service is top tier, everytime I have an appointment, they go above and beyond!
They explain what needs to get done on your car well. The service guys are great. I just wished they were a bit more competitive with their prices.
They were very professional and got a deal done quickly
I've been going to this dealership for over 20 years and I have always received tremendous service.
The service manager was very accommodating
Love working with the great folks at Rizza Buick GMC! Larry Papp is Top Notch, he always listens to our needs and provides outstanding customer service! I will keep coming back anytime I need a new vehicle or service for one of my two GMCs.
Love Rizza Cadillac, they are the best!!! They work very hard to always satisfy everyone. Extremely happy!!!
The sales representative "Vinnie-Extremely Attentive☆" and "Mike-History buff$" were very respectful and accommodating; towards my amazing purchase! 😊 Thanks, I felt like I was at a dinner party with amazing friends @ Formento's on Randolph! Zoom, zoom, I'm 🚘 out!
Professional service, good customer service. I am very satisfied.
Service with a smile. Fast service. Sale rep good almost sold me a new car.
I usually come to this car dealership to get all of the work done on my suv because this is where I purchased my car. I also come here because the staff is very friendly, helpful and the waiting room is clean and they have water, coffee and snacks.
Great service. Jim had a pretty good idea what was going on after I explained it to him and he was right. My vehicle is driving great.
Unrivaled service and sales teams. Best customer service in the business. I refer all my friends and family.
They took me in early listened to my needs and got the job done in a day.
Appreciate John Howard in the service center: friendly, efficient and yet professional. Work took longer than estimated, but only about an extra hour.
I drove 5 hours this morning to purchase a vehicle at a price that was agreed upon two days prior, only to find out that there is a $2,495 "lot fee" on top of the purchase price, which was never mentioned in the phone call.I left the dealership and received an extremely rude phone call about how it was the cheapest truck within 600 miles and there was no reason I shouldn't have purchased it. he also told me that the purchase price that was agreed to on the phone was never agreed to and he had "listened ...
Could have been more professional At check in counter. Lots of staff just hanging out
Pleasant, knowledgeable of the Auto Parts. Listen to your problem on your vehicle. Would go back again.
Great service, timely. Went in for oil change and tire rotation. Also Joey G got my spare key for me.
John was so helpful, had a sense of humor & told me not to go back to the other dealership I was first going to. He fixed my car & got me out in a good amount of time!
Friendly, professional and knowledgeable. Was very happy with service. Would feel comfortable taking my SUV there again.
Good service and quick. Answered all my questions with no problem. Will be back for future recalls.
The service shop is friendly, professional and reliable. I appreciate that they will drive me home and then pick me up if needed.
Detail of my car a great. They were able to bluff a paint mark away
As usual, John in the service department was fantastic!
Rizza has professional customer service.Jeff is always nice & timely at the service department.keep up the good work.thx.
Excellent service and fast turnaround time. Very nice service manager and check out clerk, thank you.
My service experience was fantastic. Beginning with the Porter, My service experience was smooth and efficient. Jim Monahan provided Legendary service. (BTW Both service Advisors Does great work)
Always great service at Rizza Cadillac, they are very prompt go out of their way to make you happy.
Everyone did a great job, including patience with my decision process because I started evaluating vehicles 3 weeks before I was able to make a decision. Marcin was very helpful in the process.
Fast, thorough and no surprises! Polite too. I feel respected. It’s a great car and advice from service is appreciated.
Larry and Nick both took excellent care when I was looking to lease or buy a new car. they both worked hard to make my payment where I wanted at. Both were helpful. Will recommend Rizza for they go beyond what they need to.
The service center took great care in getting my service done. They keep me informed and got me out quick as possible.
Service was great. There's nothing worse than your car breaking down on a Saturday afternoon. Rizza Buick serviced my blown heater hose when they opened on Monday and completed a warranty recall Tuesday. Very quick service Thanks to John Howard my Service Manager
The service department, specifically John goes above and beyond to ensure I receive care and assistance far beyond expectations. I am a paraplegic and entering or exiting my GMC Terrain is challenging, as soon as I pulled into the bay, Porter Jimmy came to assist me. He made sure I safely got from my car to my chair, John immediately came over and helped me get into the office, set up my service and assisted me to get into the waiting area. My salesman, Joe came over and gave me a bottle of water, asked if I needed anything and ...
Friendly service was on time not a minute later
I love my New Buick Envision! Thank you Marcin and Kenny for my new beautiful SUV. Happy New Year! Go see these guys for your next vehicle!
My first time visiting, but will not be my last. I felt welcomed and the service my vehicle needed was completed and I was satisfied. Thank you!
Very good service
Kevin is so polite and professional. The service department did a EXCELLENT job on my vehicle. Way to go guys!!!
I use to have my car serviced at Shirey Cadillac and they have the worse customer service. I switched to Rizza and I am very pleased.
I had a really good experience with Becky in the service department. She was attentive to my needs and concerns with my Cadillac that was being serviced
Very friendly and helpful. Good customer services. Gave me recommendations on my GMC Sierra services
This location always gives me excellent customer service! I highly recommend everyone there! Special thank you to Becky!
John represents your company well. He is excellent and very helpful and would highly recommend to my friends.
Great experience. Service coordinator was very good. She kept us informed on the status. Nice that we were able to get a loaner.
I have had service on our Cadillac’s several times and always the best service. Becky in service is absolutely the Best customer service rep. She reminds me when I need a service issue. Becky always goes above and beyond for the customers. They pick up the car and perform the service and return . I do not have to wait at the dealership which is a wonderful service. Thank you Becky !!
The service was great. All the employees were professional and eager to help. Would recommend Rizza to everyone!
They were efficient and assisted me with transportation to and from the dealership.
It was easy to register for services and the job was completed in a timely manner. They were friendly and attentive
They were very helpful and respectful of my situation and age. I will definitely come back to Rizza.
Vinny was awesome, one of the best salesman I’ve had and was completely transparent with the different models. Previously had a BMW, the service I received here at Rizza was nothing short of amazing compared to before. Everyone on the sales steam, the finance manager, and GM were great to work with. Very fair appraisal for my trade in and during negotiable. Zero haggling and everything was completely fair. Highly recommend Rizza to anybody who is in the market for a car.
I went in today looking for a new car. The representative Jason was very friendly and informative. Walking in i wasn’t sure if i would be walking out with a car but he made sure to show us every option to find the right one for us. He walked us through the process step by step to make sure we left out with an incredible car at a good price. He had impeccable customer service and we will definitely be coming back to buy another car from him again.
I've purchased 3 vehicles from them in the last 4 years. Everyone I have contact with is knowledgeable and helpful. From the General Manager to the Porters. Not to mention they are fair, and going to get you the best deal possible. I deal with them exclusively at this point.
Great people Great service
I took my vehicle in for a service recall and was provided excellent service by the service manager, Becky. My vehicle was also returned in less than the estimated service time.
Efficient, Great customer service, Even when they are busy they always take care of my car as quickly as possible.
John is always great. He is very helpful and makes sure you understand the service and the costs.
My experience has been all positive at this service location.
They were very quick to make the issues found right and assured me that any other issues would be handled as well. The staff was super curteous.
Service staff was very helpful. Very attentive to all of my car issues. I will return for service
Great service,the service representative was very helpful and courteous.Explained everything I needed to know about my service.
Rizza has quality customer service.
Courteous staff, informative regarding products, and straight foward. The staff provided an honest experience throughout.
Do you know how many vehicles we looked at from dealers that were dirty, not as advertised, and just a plain waste of time to even consider? The folks at Rizza were not stereotypical of what most dealers we experienced have been like. These are fine people who have a lot of pride in what they are selling and how they are treating their customers. We are so impressed in being treated with such great respect. Not to even mention the vehicle we purchased. This is a stellar group of people to do business with. Thank you for making our ...
Although we spent a better part of our morning there purchasing our new vehicle. The finance dept.. was very thorough and answered all of my questions.
The service was good and handled in a timely manner, and the service representative was friendly and polite.
Great and fast service. Service adviser discussed what services may need to be taken care on my vehicle.
Friendly and competent service personnel.
This dealership is the top of the line. They were very helpful by giving me all of the information I needed regarding the auto I was interested in.
Great service and great service personnel. Very satisfied with the service. Will be a returning customer!
Always satisfied
Nice and very friendly staff. Good workmanship on repairs
Excellent Service staff! Very nice waiting room. Valet is a very good option. Keeping you informed on status of vehicle
John Howard was exceptionally helpful and facilitating the check-in of my reservation. I thought the wait line was a bit lengthy.
Professionalism, knowledgeable and polite
Friendly, great service as usual. Quick fix and good as new. I drive the extra miles because I know I am in good hands.
They make you feel like celebrities I love it very professional I would recommend friends
Everyone there is always very nice and polite and professional. I always get great timely service. They also give me advice on what my next steps are in caring for my vehicle.
Coach was great! So helpful!! He made the process very easy!
Great service with Johny
We were just browsing for a Cadillac. We were very impressed with our young salesman Anthony who went above and beyond to help us find something that would make us happy. And he did! We also encountered Jay the manager who was so friendly and made us laugh, yet very professional and helpful in getting a good trade. It was a very pleasant experience seeing how well everyone worked as a team. Even the owner came out to make sure we were getting the service customers deserve. And then we worked with Brian to get the best rates. Another very ...
Ive always been treated very well at Rizza. People are friendly and make you feel at home. Process of buying does not take long.
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