It took two service calls to correct my service issue. Should have been corrected on the first call.
Service at its best with Becky…Bonuses a must. So glad to see her at all my appointments.
I was kept 💯 of everything diagnosed with my vehicle great service Danielle rocks great service.
Great people to do business with. Excellent service department . My salesmen Ryan did an outstanding job.
Thank you for getting me in asap for repair on headlights (thanks Jamie!). I did wait almost 2 hrs for diagnosis, but in hindsight I should have just left it there for call back. Thank you Jim M for helping me navigate this repair. I was feeling uncomfortable when I got there...initially felt I was treated in a condescending way, but was happy to be handed off to you. I was uncomfortable with the cost of the needed repair in general, but I realize that the lamp/assembly is costly and parts needed to be ordered. It was ultimately a ...
The dealership is very nice and polite the salesman is very friendly and polite Larry Papp is wonderful to do busy with
Very accommodating. The team was super helpful with my work schedule. I appreciated the flexibility.
Service was great, timely and professional. The service people were friendly and accommodating. The waiting room was a bit chilly so hot tea would have been appreciated by those who don't drink coffee.
Service was excellent! Checked in for service and everyone was so nice and very accommodating.
Danielle is awesome all the time. So sweet and professional and keeps me updated on
Very efficient, considerate and understanding of the customer needs and wants while getting their vehicle serviced.
I have been going here for years. They are the best. Very helpful and professional team.
Service was performed in a very reasonable time. Car was washed when it was returned to me.
Myself and my 21 year old daughter went shopping for her to purchase her first new car. She doesnt look old enough to buy a car much less a luxury one. I told her we may experience no attention Well, I am happy to say John proved me wrong. He not only approached us, but once he knew my daughter was the intended buyer, he spoke to her. The sales manager Jay was also extremely kind and helpful. John even bought us lunch which was wonderful.. The owner was very welcoming to us as well. Mike the finance man got her ...
I’m not one for all the “small, get to know you talk” especially when it comes to searching for a car. I truly believe that’s why Patrick and myself clicked. He understood what I wanted, the price I was willing to pay, and he made it happen!!! Overall, the dealership as a whole has a great vibe. Smooth sailing!!! Keep up the great work Patrick!!
I’m not one for all the “small, get to know you talk” especially when it comes to searching for a car. I truly believe that’s why Patrick and myself clicked. He understood what I wanted, the price I was willing to pay, and he made it happen!!! Smooth sailing!!! Keep up the great work Patrick!!
We bought a car there last weekend and traded in an old vehicle. We dealt with Jason, the process was very smooth, and we’re happy with our purchase.
I was very pleased with John Howard. He was pleasant to deal with and explained the service well they provided.
I always have a really wonderful experience and Jim in service is amazing and knowledgeable.
Danielle does a great job. Very personable and makes the experience enjoyable. Waiting room was comfortable.
The service was fast. Waiting room was really plain. No entertaining channels to watch just dealership advertisements. Also, most employees did not wear their masks. Did not feel comfortable. Some people were coughing.
Larry was very helpful and knowledgeable in directing us with our purchase. He is customer focused and has a pleasant demeanor that made us comfortable with our purchase.
It was a very good experience. I appreciated the advisor recommending and explaining to me what my car needed based on it's age. I feel confident with the service that I received and I appreciate the way my car is operating. The advisor, John was very professional, knowledgeable, and personable.
John the service manager always takes great care of me. Service is excellent and the staff is always friendly.
Joe Vultoro was great to work with. I would definitely refer people to him. Finance guy was very accommodating and patient Car port guy was great.
I recieved a call to come in for a free service check set the appointment went in and the service was good had a problem that i had been trying to get resolved and told John Howard what was going on he got it taken care of.
I’m grateful to say that my service was really good John Howard the service writer really did a fantastic job of Serving and making sure everything that I was concerned about was taken care of👍🏽
As always I received excellent and courteous service. They ask questions to determine service needs. They even found a coupon to help me save a few dollars. Thanks.
I'm on my third Cadillac from Rizza. Whenever I have to take my car for service, I'm always treated as if I'm special. My salesman Dan, always remember my name, and Danielle in service treats you as if you were her best friend. That says a lot about a dealership. I highly recommend Rizza. You can't go wrong.
Great customer service , knowledgeable mechanics and waiting area and showroom clean!Danielle and Becky are very customer oriented and very helpful!
Mark Hoover is a fantastic! If you need to purchase a vehicle, be sure to see him. He's honest, personable, responsive, and he gets the job done with no pressure and no stress. The whole purchasing process was a breeze thanks to Mark, the finance guy, and all of the porters.
Service Department took care of all my needs Fast and courteous,everything done right the first time.
This is our 3rd car we purchased through Rizza. John the sales rep is great! He really took care of us! Jim the sales manager went above and beyond as well as Mike in finance! They were a great team to work with. We have family who have purchased through Rizza as well! Overall our experience was great! Looking forward to doing more business here in the future!
Jim is truly amazing! Brandon Crenshaw did a fabulous job! He made my experience with buying a new car very pleasant! So much so my wife purchased a new car as well. Thank you so much! We really appreciate it! P.s. The Finance Director Mike is really cute 😍 lol
Polite and friendly staff at service desk. Comfortable atmosphere and not pushy if not make me feel like a dumb old person
Great service department team. Appointment reminders and great customer service to address your every need. Vehicle is always delivered on time. This most recent visit was a follow up as parts needed to be ordered.
Dealership has always been top notch with both sales and service. Friendly and cooperative always striving to assist! Even provided a car while my CT6 was being serviced. Service providers John Howard and Danielle O’Conner set everything up with dispatch and were courteous and competent.
Very friendly sale people Was very courtesy The store is clean And the finance person was nice.
Polite and very professional. They make the usually stressful car buying experience a pleasure. I highly recommend Rizza.
I was working with John Howard and he was great to work with excellent service
My repairs and service were done promptly and courteously and was communicated quickly ok ok
They were so informative, really gave me piece of mind. Very knowledgeable and super sweet.
Great customer service the service Dept took the time to address my concerns and resolved to my satisfaction
Great timely service and great team🤗 i would recommend this place to others for service
Consistently good service and trustworthy. I'm glad to have found such a dealer near me! I've tried taking ym car other places, but here, I have never had to return to fix a "new problem" that cropped up as a result of fixing something else.
Service writer, Danielle, is the best...quick and thorough. My auto tech also did a fantastic job. Thank you!
Friendly understanding and accommodating
Very friendly staff super slow service and attention to detail on services performed are lacking
Ms Danielle takes care of me like Im her grandma. So polite and l can be a PAIN l know, but each and.every time SHE SERVES ME WITH A BIG SMILE. Thank you RIZZA for her.
John O’Connell knew exactly what cars to show us for what we wanted. He didn't try to sell us on something we didn't want. Very nice to talk to. He took the extra time to get the car setup after we bought it. Thanks again John!
Excellent customer service, vehicle ready within time frame provided. Would definately return for service or new purchase
Jim was the consummate pro, kept me informed, of the progress of the truck completion.
My sales rep Ryan Clark just awesome person to deal with the finance guy Mike he was awesome to I mean you we have got a great staff there keep up the good work and I'll keep coming back
Prompt professional service with an eye towards making my stay waiting on the car as comfortable as possible.
I was treated much better at this dealership then any other even the dealership I purchased the vehicle from. Very pleasant experience
Had a oil change at Rizza, normally go to another location but they were on strike
Such a great experience every time I come drop my car off Danielle and Becky are great I am always in and out
Great Experience!!! My salesman John O’Connell was awesome!! He took his time and walked me through step by step,, The finance manager Mike Lorenzo was just as great too,, My name is Steven Porter and I highly recommend using these Gentlemen ,,,,
Quick service and Jack Howard was so hospitable to me and informative. And the car wash was nice but it wasn’t thorough but I gave a tip anyway, so maybe they will do a better job next time
Great people, very knowledgeable, and courteous. My GMC Acadia was fixed in one day, and washed before I picked it up. John Howard was my Service Advisor and he made this service visit the best ever
I received friendly and efficient service and my car was returned to me shiny and clean.
Great experience! They had an 2018 XT5 that I'd been looking for with NO dealer add ons like the other dealers I'd been to. I called and Ryan got back to me with an out the door price. It was CPO which comes with a 12 month warranty and a few other perks. I was preapproved for a load from my credit union and Rizza beat their rate by a half a percent over 5 years, not a bad deal. I don't know why anyone would go any where else to by a Cadillac. I wish the dealership was closer ...
jim was awesome loaner cars were tight but he expidited my service so we wouldnt be inconvienced for very long
Took my ct5 for airbag recall and oil change and everything was done right.Danniell was very helpful and professional
Outstanding service and team! Everyone has been extremely knowledgeable, helpful and nice! I’ll be loyal to Rizza moving forward!
It is always a good experience dealing with Rizza. The cashier is nasty and not a good cashier. I don’t want to trash the whole operation because of her.
Service Department did an excellent job based on my car requirements
Always great service! Danielle is very good at her job. She explains everything in detail and follows up with you if there is anything needed additional.
I had a very good experience at the dealership with my service for oil change and Rotation the price was right and service was delivered when promised
Rizza was very professional and informative.
I had great experience, they took me in right away, the time on service was reasonable, I got a free car wash, very satisfied.
Pleasant and took care of my wipers not working, great it was covered with GM
I had a very good experience, especially from my salesman Dan and Mr. Bakar, and the lady in service department was very efficient in helping me straighten out some things with my car. So I’m grateful for the service I got at Rizza Cadillac
In and out friendly service writers, reprogrammed my new iPhone, that’s all I have 😁
Go see Patrick at Rizza! Great deal on a great car! He and his crew were awesome to work with!!
I have been a customer of Rizza Cadillac for many years. I have been thoroughly satisfied with their sales, service and finance people for the many years I have been associated with them.
Everyone was very helpful and friendly as a single woman I did not feel uncomfortable or intimidated. I will definitely do business with them again!
They where very friendly and got me back on the road quickly.
Good service and they fixed an unusual problem on the first visit. Becky did an excellent job of keeping me informed about the nature of the problem.
Very happy with the process. Communication was very clear so I knew what time expect
They were life savers, couldn’t get my Chevy in anywhere due to the mechanics strike. Staff was very friendly & accommodating.
Visit was easy pulled into the service bay checked in and service visits was done in an hour . Thank you.
Danielle is fantastic! Professional, nice and knowledgeable… doesn’t get better than that! I would love to work with her again
Danielle did everything I needed done to my vehicle. Oil changed and tire rotation and wheels balanced!
Great experience. Becky is great and on top of her job. Satisfied. Good service and recommended
Very professional polite listen to you a 10 all the way around Everything was just beautiful from my phone call to setting it up to going in I love being treated like a family member that’s what it felt like thank you guys
I continue to be very satisfied with the quality service at Rizza. My customer uplift representative, Becky, continues to provide exceptional attention to detail and insure I'm fully informed about my service options.
The salesmen made the whole process easy and in a timely manner, he was knowledgeable and professional and worked with me on the price I required.
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