Welcome to Rizza Buick GMC

A very Unprofessional Dealership! Their Sale's Manager was very Rude, Demeaning and Condescending. I wonder if I was a Younger Person (I am 74) if he would have treated me the same. I am Very Disappointed in the Treatment that I received. I have written this review so other's do not go thru the Trepidation that I was exposed to.

Friendly, relaxed atmosphere. Easy to do business with! They were honest with their pricing and did not try to add extras to the vehicle.

Excellent experience. Full transparency and competitive pricing. Carlos Gutierrez is the best Sales Specialist! I switched to the new Cadillac OPTIQ for my first electric vehicle after having six Mercedes. This electric car is the best I have driven after renting at least eight different makes and models. Rizza Cadillac was the best new car purchasing experience that I have ever had. At least half the time as other dealerships. No haggling, no pressure....they let the car and the pricing speak for itself. I recommend this dealership to anyone looking for a Cadillac.

Paid $1400 for an antifreeze leak. Just to pay another $500 for the same leak.I was told an engine water outlet was the problem. We'll it wasn't in fact, it made the leak worse. Return less than 24hrs later told its the other outlet broke when I left, charged another $500 to replace the "other outlet. Just to get a receipt for a thermostat. The leak stop. I was scammed and lied to.

I'm a returning customer for a reason - the place is great. The salesperson Larry Papp is extremely knowledgeable and took the time to explain everything I needed in a manner that was quick but also thorough. He made sure we were happy with every aspect of the vehicle and the purchasing process. The way he explained every step of the way made us feel like our time was valuable but also that we knew what each step of the process was for. He made sure to introduce us to the other staff members we were working with along the way and each person thanked us for the business and really appreciated us. Also, the car is beautiful and we're happy with the purchase (again).

Larry was very knowledgeable of the car, easy going, and made the experience great! Good atmosphere and people.

Thank you for you honest service, although a little steep, but nonetheless always a good experience to have Rizza service our cars.

In my 70 years on this planet, this is the worst car dealership I have ever leased a new car from. They lie, especially the sales manager. They deliver a vehicle that is not even clean. This is a Cadillac dealership and this is the first Cadillac I have had. The car itself is good. I actually like it. I got screwed out of a free charger installation and stuck with a free charging service I can't use since there are none of them within 120 miles from me. I tend to trust people. I learned my lesson and lost faith in people. They lie extensively. They don't return your calls. I will never deal with them again and I don't think you should either.

Want to take the time to thank Jay Bakr for his help in the resolution of an issue I had with my 2025 XT5. The customer care after the sale that Jay exhibited should be an example for the industry

Kudos to this dealership! I would recommend Joe Rizza of Tinley park when buying a car. they went out of their way to find me the car, color and price I wanted. Thanks to Carlos and Anthony I have the car of my dreams. Their service department assisted me with a few things and were very helpful. Pat

Rizza and Salesman Larry Papp were a pleasure to deal with even the finance department Made it simple and easy . Larry was a straight shooter not your typical shell game that a lot of dealerships are . I would highly recommend Larry Papp at Rizza .

Thank you Larry Papp for making our car buying experience quick and painless. We stopped in thinking we wouldn't have time to complete a purchase but Larry helped make it happen while being respectful of our time.

My daughter needed to return a lease and purchase a vehicle. Larry Papp took care of us quickly and efficiently. I've leased several vehicles and purchased my most recent vehicle from Larry Papp and Rizza and all my interactions with Rizza have been 5 star experiences.

I would like to thank sales associate Marcin Gacek for doing a phenomenal customer service job. He was patient, professional and courteous. He knew my needs and fulfilled them with them with the assistance of Kenny. Matt in finance was truly a wonderful and courteous person as well. I truly will refer my friends to this dealership. Thanks again for all of your help. I am blessed to know that people still do really care.

Ordered and bought a 2025 Cadillac XT5 from Rizza Cadillac. My wife and I cannot say enough about the outstanding experience we had at this store. Sales Manager Jay Bakr and sales representative Dan Choi were excellent to work with. The follow up after the sale by Jay and Dan illustrates their commitment to professionalism and customer satisfaction.

Service that was provided was not what I was used to. I was given the run around and treated very badly. I will never come back to Rizza for any type of service.

Silver Lining in All of It When I found out my GMC Terrain was considered totaled, I was gutted. I bought my Terrain 6 years ago from Rizza and loved every bit of it. Coming back to Rizza, Larry took care of me and my family as we were reeling from the car accident. He is so kind, empathetic, and organic. Speaking with Larry while we were walking through my 2nd purchase of my next Terrain was the silver lining in all that my family had experienced. I am so grateful that Larry took the time to listen and be with me and my family during this moment. My favorite part was that he was present every step of the way.

Great customer service.

I had a wonderful experience dealing with Becky in the service department. She is good at her job. She made sure she checked out things that I mentioned and more on my vehicle. She’s a multitasker, but I did not feel neglected.

Sales service was great everything was done to explain my purchase and was in and out in record time

Becky could not have been more helpful and very personable

Though the fix took long Rizza - specifically John Howard - kept me informed and gave me a loaner. Customer service always helps mend the slowness at which parts sometimes move nowadays. Thanks, Rizza!!

Customer Service is second to none! Thanks Jim!

Always great service Didnt take off my coupon that they sent me to use..but what can you do

Service personnel and service was excellent, personal and timely.